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Aileen was promised support from Searchmate’s highly experienced team of matchmakers, and a guaranteed minimum of 15 recommendations.

Another Telegraph Money reader, who does not wish to be named, turned to online dating after his relationship came to an end in February.

Because of this it had suspended her account, even though she had not asked for this to happen.

Searchmate has now offered Aileen a full refund of £1,295.

When Telegraph Money spoke to one of Searchmate’s agents, we were told matchmakers would go to “great lengths” to find matches for singles, for example putting up posters in local sailing clubs (if the client listed sailing as a hobby), or even posting advertisements in newspapers. She said she sent several emails to Searchmate’s agents since November but did not hear back.

In the meantime, she contacted the Citizens Advice Bureau, which provided some information on her consumer rights.

In total, the site offered the man four suitable profiles “in his area” – none of which met his criteria.

One of them lived hundreds of miles away in Ireland and would be unreachable without an expensive ferry or plane journey.

One woman who is no stranger to the various pitfalls of dating services is Aileen Edwards, a 61-year-old health worker who cares for dementia sufferers. In her spare time she enjoys theatre, swimming and the great outdoors.